Refund policy

Return & Refund Policy

Last updated: August 28, 2026

At Mission 2016, we want you to be happy with your purchase. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, when applicable
Include all accessories, parts, and included materials
Not show signs of damage caused after delivery

Items that do not meet these requirements may be refused or may receive a reduced refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photos or other relevant information showing the problem

If the issue is confirmed, Mission 2016 will work with you to provide an appropriate resolution, which may include a replacement or refund.

Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the item meets our return requirements.

Unless the item is defective, damaged, or incorrect, return shipping costs are the customer's responsibility.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable, unless the item was damaged, defective, or incorrect.

Non-Returnable Items

Certain products may not be eligible for return where applicable, including items that:

Have been used or damaged after delivery
Are missing parts or accessories
Are returned outside the 30-day return period
Cannot reasonably be resold due to their condition

If a product has specific return restrictions, those restrictions will be stated on the applicable product page where appropriate.

Order Cancellations

You may cancel your order within 1 hour of placing it, provided the order has not yet been processed or sent to fulfillment. To cancel, contact us immediately at Mission2016USA@gmail.com with your order number. After the 1-hour window has passed, we cannot guarantee cancellation. If the order has already been sent to fulfillment or shipped, you will need to follow our standard return process instead.

How to Request a Return

To request a return, contact Mission 2016 through our customer support channel and include your order number and the reason for your return.

We will provide the appropriate return instructions if your request qualifies.

Do not send an item back without receiving return instructions from us first.

Refund Timing

After we receive and inspect your return, approved refunds will normally be processed promptly. The time it takes for the refund to appear in your account depends on your bank or payment provider.